Messaging channel
A timely text before the next appointment.
Bring concise appointment messages into a configured SMS workflow. SMS is an action that can run around booking events and scheduled reminders.
What is switched on depends on your plan and industry pack. Ask us to confirm before you build a process on it.
SMS remindersBooking workflow- 1Text message preview
- 2Your consultation is tomorrow
- 3Booking-management link
Illustrative flow, not a screenshot of a connected account.
What SMS reminders brings to your booking workflow
Keep the message focused
Brief appointment details and one useful action beat a long message nobody reads to the end.
Plan the send around the event
Choose a before-event or booking trigger that matches the purpose of the notification.
Track the attempted send
Individual execution states help teams notice the messages that need attention.
How it works
Three steps to a connection you can trust. Follow the screens in your own account for the exact wording.
- 1
Confirm your SMS configuration
Identify the provider, sender arrangement and plan requirements that apply to your account.
- 2
Write a concise reminder
Check the appointment information and booking-management links your workflow supports.
- 3
Review a controlled test send
Compare timing and content on a real handset, then inspect the recorded send state.
Where this connection helps
Appointment preparation
Give a guest a short prompt to check the date, the time and where to go.
Operational follow-up
Use workflow timing for the message that should follow a completed appointment.
SMS reminders questions
Is this a Twilio or Plivo integration?
An SMS channel is not the same as a named vendor integration. Which provider sends your messages depends on how your account is configured.
Are text messages included at no cost?
No. Check channel pricing and plan entitlements; messaging is billed by the provider.
Can I measure delivery from a sent label?
No. An execution label records the attempt, not a handset delivery receipt.
Start scheduling with SMS reminders.
Set up your booking page, connect what you already use, and let people pick a time that works.