Telephony & SMS
Appointment texts and calls through Twilio.
Twilio provides programmable SMS, voice and WhatsApp messaging through a developer API. Text reminders go out on your own sender, and the calls people make about a booking land where your team already answers them.
What is switched on depends on your plan and industry pack. Ask us to confirm before you build a process on it.
TwilioBooking workflow- 1Appointment tomorrow, 10:00
- 2Sent via Twilio
- 3Reply or reschedule link
Illustrative flow, not a screenshot of a connected account.
What Twilio brings to your booking workflow
Your sender, not a stranger's
Messages leave from the Twilio sender your customers already recognise.
Short, useful, timed
A reminder is the date, the time, the place and a link — sent when it still changes someone's morning.
Attempts you can audit
Each send is logged against its booking, so a missed appointment can be traced to a message that never went.
How it works
Three steps to a connection you can trust. Follow the screens in your own account for the exact wording.
- 1
Confirm the account
Check the Twilio account, sender ID and countries you are cleared to message.
- 2
Write the reminder
Keep it to the appointment details and one link; long texts get split and cost more.
- 3
Test and read the status
Send to a handset you hold and compare what arrived with what was recorded.
Where Twilio sits in the catalogue
Twilio is part of the core stack — the baseline every udaybooking account can turn on, whatever it sells.
Browse the full catalogueListed under
- Telephony, IVR and SMS
Where this connection helps
Telephony, IVR and SMS
The catalogue files Twilio under telephony, ivr and sms, one of the jobs that decides when an appointment should be offered, confirmed or moved.
Twilio questions
Who pays for the messages?
You do, through Twilio. udaybooking decides when a message should go; your provider delivers and bills it.
Does a sent status mean it was delivered?
No. It means the send was attempted and accepted. Handset delivery is reported by the carrier, not by us.
Is Twilio available on my plan?
Twilio is in udaybooking's connector catalogue, and what is switched on depends on your plan and the industry pack you run. Ask us to confirm it for your account before you build a process around it.
Related connections
Third-party names and logos identify their respective products and do not imply partnership or endorsement.
Start scheduling with Twilio.
Set up your booking page, connect what you already use, and let people pick a time that works.