Telephony & SMS
Appointment texts and calls through Telephony.
Telephony here means call-based contact — reminder calls, IVR prompts and click-to-call — through whichever phone provider your account is set up with. Text reminders go out on your own sender, and the calls people make about a booking land where your team already answers them.
What is switched on depends on your plan and industry pack. Ask us to confirm before you build a process on it.
- 1Appointment tomorrow, 10:00
- 2Sent via Telephony
- 3Reply or reschedule link
Illustrative flow, not a screenshot of a connected account.
What Telephony brings to your booking workflow
Your sender, not a stranger's
Messages leave from the Telephony sender your customers already recognise.
Short, useful, timed
A reminder is the date, the time, the place and a link — sent when it still changes someone's morning.
Attempts you can audit
Each send is logged against its booking, so a missed appointment can be traced to a message that never went.
How it works
Three steps to a connection you can trust. Follow the screens in your own account for the exact wording.
- 1
Confirm the account
Check the Telephony account, sender ID and countries you are cleared to message.
- 2
Write the reminder
Keep it to the appointment details and one link; long texts get split and cost more.
- 3
Test and read the status
Send to a handset you hold and compare what arrived with what was recorded.
Where Telephony sits in the catalogue
Telephony is one of the connectors a particular kind of business layers on top of the core stack.
Browse the full catalogueListed under
- Communication
Used by
Where this connection helps
Insurance & financial services
Loans and DSA work. KYC, credit data, e-sign and renewal reminders are the parts a generic stack does not cover. Telephony belongs to that stack, and udaybooking books the appointments it produces.
Logistics & freight
Courier tracking, the ERP behind it, and maps that tell a customer where the shipment is. Telephony belongs to that stack, and udaybooking books the appointments it produces.
Telephony questions
Who pays for the messages?
You do, through Telephony. udaybooking decides when a message should go; your provider delivers and bills it.
Does a sent status mean it was delivered?
No. It means the send was attempted and accepted. Handset delivery is reported by the carrier, not by us.
Is Telephony available on my plan?
Telephony is in udaybooking's connector catalogue, and what is switched on depends on your plan and the industry pack you run. Ask us to confirm it for your account before you build a process around it.
Start scheduling with Telephony.
Set up your booking page, connect what you already use, and let people pick a time that works.