Help centre
How can we help?
22 answers across 6 topics
Account & setup
How do I create an account?
Choose Get started, enter your work email, and follow the steps to connect a calendar and set your hours.
Can I change my booking link?
Yes. Your personal link and each booking type's link can be edited in settings.
How do I change my timezone?
Open Availability and choose your timezone. Existing bookings keep their correct times.
Booking & availability
Why isn't a time showing on my booking page?
It's either outside your working hours, busy on a connected calendar, too soon for your minimum notice, beyond how far ahead your booking window allows, or covered by a date override.
Can I set different hours for different booking types?
Yes. Each booking type can use your default hours or its own.
How do I block a day off?
Add a date-specific override in Availability. The same thing handles a one-off late start.
Where do meetings happen?
Zoom, Google Meet, a phone call, in person, or a custom location. Zoom and Google Meet links are created automatically when someone books. Microsoft Teams is not supported as a location.
Guests
Do guests need an account?
No. Guests book with their name and email.
How does a guest reschedule?
From the link in their confirmation or reminder email.
What does a guest see about my calendar?
Only free times. Event titles and details are never shown.
Teams
How do I add teammates?
Admins can invite members from the Team page.
Who can edit booking types?
It depends on role. Admins manage team booking types; members manage their own.
What's the difference between round robin and collective?
Round robin picks one host per meeting. Collective requires every listed host to be free and invites them all.
Can I see the whole team's availability at once?
Yes. The team availability view shows everyone's hours side by side.
How do I send different bookers to different people?
Use a routing form. It asks qualifying questions before the booking page and routes on the answers.
Reminders & automation
Which channels can reminders use?
WhatsApp, SMS or email. A workflow can also call a webhook into your own system.
When can a workflow fire?
On booking, before the event, or after the event.
How do I know a reminder was delivered?
Every send has its own status — pending, sending, sent, failed, cancelled or skipped — so a failed reminder is visible rather than silent.
Can I get booking data into my own system?
Yes. Configure an outbound webhook on booking events, or use the agent endpoints to book programmatically.
Polls & group bookings
How does a meeting poll work?
Propose several times, share the poll link, let participants vote without an account, then book the slot that wins.
Can several people book the same slot?
Yes. A group booking type takes several invitees on one slot, up to the invitee capacity you set.
Can a booker bring other people?
Yes. They can add guests by email, and everyone added gets the confirmation and reminders.